{"id":2428,"date":"2022-10-21T12:31:30","date_gmt":"2022-10-21T12:31:30","guid":{"rendered":"https:\/\/ma.testnode.cc\/?page_id=2428"},"modified":"2025-09-04T06:20:05","modified_gmt":"2025-09-04T05:20:05","slug":"property-ombudsman","status":"publish","type":"page","link":"https:\/\/middletonadvisors.com\/?page_id=2428","title":{"rendered":"Property Ombudsman"},"content":{"rendered":"<p>[vc_row][vc_column][vc_column_text]<\/p>\n<h2>In-House Complaints Procedure<\/h2>\n<p>&nbsp;<\/p>\n<p>We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.<br \/>\nIf you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).<br \/>\nWhat will happen next?<\/p>\n<ul>\n<li>We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.<\/li>\n<\/ul>\n<ul>\n<li>We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.<\/li>\n<\/ul>\n<ul>\n<li>If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.<\/li>\n<\/ul>\n<ul>\n<li>We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.<\/li>\n<\/ul>\n<ul>\n<li>If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.<\/li>\n<\/ul>\n<p>The Property Ombudsman<br \/>\nMilford House<br \/>\n43-55 Milford Street<br \/>\nSalisbury<br \/>\nWiltshire<br \/>\nSP1 2BP<br \/>\n01722 333 306<br \/>\n<a href=\"mailto:admin@tpos.co.uk\">admin@tpos.co.uk<\/a><br \/>\n<a href=\"http:\/\/www.tpos.co.uk\/\" target=\"_blank\" rel=\"noopener\">www.tpos.co.uk<\/a><\/p>\n<p>Please note the following:<br \/>\nYou will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.<br \/>\nThe Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/4&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"grve-element grve-image grve-align-center\" style=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"650\" height=\"163\" src=\"https:\/\/middletonadvisors.com\/wp-content\/uploads\/2022\/10\/suqrqjnf1n.jpg\" class=\"attachment-full size-full\" alt=\"Property_Ombudsman\" srcset=\"https:\/\/middletonadvisors.com\/wp-content\/uploads\/2022\/10\/suqrqjnf1n.jpg 650w, https:\/\/middletonadvisors.com\/wp-content\/uploads\/2022\/10\/suqrqjnf1n-300x75.jpg 300w\" sizes=\"auto, (max-width: 650px) 100vw, 650px\" \/><\/div>[\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] In-House Complaints Procedure &nbsp; We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5216,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2428","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Property Ombudsman - Middleton Advisors<\/title>\n<meta name=\"description\" content=\"Learn about our commitment to the Property Ombudsman standards, ensuring fair practices and client satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/middletonadvisors.com\/property-ombudsman\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Property Ombudsman\" \/>\n<meta property=\"og:description\" content=\"Learn about our commitment to the Property Ombudsman standards, ensuring fair practices and client satisfaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/middletonadvisors.com\/property-ombudsman\/\" \/>\n<meta property=\"og:site_name\" content=\"Middleton Advisors\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/middletonadvisors\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-04T05:20:05+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/middletonadvisors.com\/wp-content\/uploads\/2024\/05\/Property-Ombudsman.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"453\" \/>\n\t<meta property=\"og:image:height\" content=\"297\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Middleton_Adv\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/middletonadvisors.com\\\/property-ombudsman\\\/\",\"url\":\"https:\\\/\\\/middletonadvisors.com\\\/property-ombudsman\\\/\",\"name\":\"Property Ombudsman - 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